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Privacy Policy

Effective Date: 03/01/2024

Holistic Medical Wellness, located in 1005 Kane Concourse #211, Miami Beach, FL 33154, is dedicated to empowering your journey to health with a holistic, personalized approach that nurtures your mind, body, and spirit. Our commitment extends to safeguarding the privacy and security of your personal and health information. This privacy policy details our practices regarding the collection, use, and sharing of your information through our holistic medical services.

Information We Collect:

Holistic Medical Wellness collects information about you when you utilize our services. It is important to understand that certain information is essential for us to provide our services effectively. Without this information, or if you request its deletion, you may not be able to access or fully use our services.

  1. Information You Voluntarily Provide to Us

To enhance our services for all users, Holistic Medical Wellness gathers information directly from you through several methods, including:

  • The account registration process and the management of your account;
  • Processing your requests for medical evaluations or personalized consultations;
  • Capturing the questions, communications, or feedback you send to us via email or online forms;
  • Your participation in research studies and surveys;
  • Requests you make for customer support and technical assistance, including through online chat functions, messages, and text messages.

Holistic Medical Wellness collects the following types of information directly from you:

  • Name, date of birth, social security number, mailing address, telephone number, and email address;
    Billing information, such as credit or debit card details, bank account and routing numbers, and identity verification data collected through our payment processors on our behalf;
  • Information about your health conditions, family medical history, previous treatments, laboratory results, medical records or other relevant health information;
  • Login credentials;
  • Details about your transactions and interactions with us;
  • User-generated content you post in public forums on our services;
  • Any other information you choose to provide directly to us in connection with your use of our services

How We Use Your Information:

The information we collect is utilized to:

  • Enhance, maintain, and improve our services
  • Process transactions and send pertinent details, such as confirmations and invoices
  • Communicate with you about our offerings, services, and provide customer support
  • Fulfill legal obligations and adhere to our terms and conditions.

Types of Communication:

In our commitment to keep you informed and engaged with our services, we may contact you through various communication methods. These include landline and mobile phone calls, as well as email communications. When you provide us with your contact details, you may receive updates, notifications, promotional offers, and other relevant information related to our services. We ensure that all communications adhere to your preferences and consent. Your contact information is used solely for these purposes and is not shared with any third parties without your explicit consent. Our aim is to enhance your experience with us while respecting your communication preferences.

Sharing Your Information:

We do not disclose personal information to external entities, except in these scenarios:

  • SMS Consent and Phone Number: We respect the privacy and integrity of your personal information. When you provide us with your phone number and SMS consent, we treat this information with the highest level of confidentiality. We do not share, sell, or trade your phone number or SMS consent details with any third parties. Your phone number and consent provided for SMS communication are used exclusively by us to send you messages related to our services as per your consent. We are committed to maintaining your trust, and as such, we ensure strict compliance with our privacy policy in handling your personal information.
  • For Legal Reasons: We may disclose information if legally required or to comply with governmental requests.

Automatic Data Collection:

We and our third-party associates gather data automatically through tracking technologies like cookies and beacons, which may include details about your device, usage, and browsing behavior.

Third-Party Data Collection and Advertising:

We engage in interest-based advertising, allowing third-party networks to collect information to display targeted ads across different devices and platforms, enhancing the relevance of the advertisements you see.

Your Rights and Preferences:

  • You can access, amend, or request the deletion of your personal information.
  • You can adjust your email communication preferences or unsubscribe from promotional emails.
  • You have the right to withdraw consent if your information was collected with it.

Security:

We prioritize the security of your personal and health information, employing various technologies and procedures to protect it against unauthorized access or disclosure.

Changes to Our Privacy Policy:

Updates to this policy will be posted, with the effective date at the top. We encourage you to regularly review this policy for any changes.

Third-Party Links:

Our website may include links to third-party sites, but our privacy policy does not extend to these external platforms. We advise reviewing their privacy policies for information on their practices.

Contact Information:

If you have questions or need assistance, please reach out to us at:

Holistic Medical Wellness
1005 Kane Concourse #211, Miami Beach, FL 33154
Email: [email protected]
Phone: 305-280-0561

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